Our relationship with Private Lender Link began in 2017 with the complete rebuild of their online marketplace. And we’ve been their trusted digital partner ever since.
In late 2021, the desire to introduce new design and user experience updates led to a reimagined model on how their customers fundamentally interact with the website.
Not a new website, but a redesign and overhaul of existing features – Optimizing the loan application process, reducing friction when messaging, and refreshing the UI to be modern and fresh were all on the task list for this massive update!
Upgrading the Business by
Updating The Website
One of the key ways Private Lender Link generates revenue is by taking a small commission on loans that get processed through the marketplace.
Previously, a borrower needing a loan would browse the directory of lenders and manually submit an application to each qualified institute. It’s a very one-to-one method that was a little bit repetitive, but it worked, and it served PLL users for many years.
We re-engineered that process and took a complete 180-degree approach! Rather than manually applying and submitting loan applications to individual lenders, borrowers now “create a loan request” and simply invite lenders on the platform to view the details so they can apply to fulfill the loan request.
The borrowers spend less time applying for the same loan. The lenders get access to more requests. And deals are funded quicker and more efficiently – a win for everyone involved!
At inception, Private Lender Link was the directory. Now, they’re the go-to service for getting hard-money loans funded.
Simplifying Loan Applications
We broke the lengthy application process down to 6 simple steps that guide people through completing the form. By using conditional logic, certain form fields dynamically change in each step, making the user feel like they’re in control of the whole process.
Custom Profile Dashboard
Because we fundamentally changed the way loans are created and fulfilled, the backend of account profiles needed a redesign to encompass the platform’s new core functionality.
The overhauled dashboard shows top-level metrics related to the type of user account (borrow, broker, lender, service provider), and it gives users complete editing control over what information is publicly shared.
Messaging Lenders Made Easy
We wanted to make the communication between people searching for loans/services and people offering loans/services as frictionless as possible.
Alongside the built-in profile inbox, we introduced a live chat to get people connected easier and deals funded faster!
Modernizing the Design
The evolution of the business meant the brand needed to reflect those changes too.
We designed custom iconography and illustrations to communicate simplicity and ease of use, with a refreshed colour palette that compliments the existing logo that professionals have grown to recognize for nearly a decade.