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An in-market client is ready to buy and looking for the best company to work with. An out-of-market client might not even know they need your services yet. You are hoping that they will become your client in 6-12 months from now.
It all comes down to buyer intent.
When was the last time you were considering making a purchase and went to Facebook or Instagram? We’re guessing you haven’t. Your in-market clients, that are ready to buy, are going to search for the services they are looking for on Google. It is your marketing team’s job to think about what keywords your potential clients are searching for so you can capture these individuals with high buyer intent.
In these situations, people are thinking more rationally. They are looking to understand how you are going to solve their problem and why they should choose you over the competition. They will respond to direct calls to actions.
Your website and SEO should be focused on providing concise information that will guide them through the sales funnel and provide them with the next steps to get started.
Brand building is focused on getting the out-of-market clients to know, like, and trust your company, so that when they are in-market, your company is top-of-mind.
When people aren’t ready to buy they don’t really care about how much your service will cost or how much it will help them save. You need to focus on creating an emotional connection. You need to be memorable. How do you become memorable? You need to stand out. Be entertaining, show that you understand them. Social media is the perfect place to do this, especially with boosted posts.
It’s said that it can take a potential client hundreds of interactions with your brand for your company to be top of mind. They are flooded with ads from other companies all day every day – you have to stand out among the noise. When they are searching for companies, they will know of and have a positive opinion of your company, and choose you over the competition.
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